Support
Reports
Ticket volume, resolution time and SLA attainment rolled up across an Org, Network, Site or Gateway scope, plus a per-agent performance dashboard.
Support
Ticket volume, resolution time and SLA attainment rolled up across an Org, Network, Site or Gateway scope, plus a per-agent performance dashboard.
Ticket / SLA report
this scope and everything under it -- every ticket in this tenant subtree, rolled up. SLA attainment uses the platform-wide default first-response targets (critical 1h / high 4h / medium 24h / low 72h), not any per-node override set under Assignment and routing.